PIck-up and Communication: A Reminder

As spring gets into full swing, grooming salons become a busy place! The increase of muddy yards means a lot of dogs need frequent baths. Dogs who are left a little longer for the winter will start to come in for those short spring hair cuts.  As soon as the stay-at-home orders lift, everyone will want to get their pets in for a good clean up! Groomers might be stretched a little thinner than normal trying to accommodate owners and pets alike.

Since we run a very small salon, we have a very limited space to hold onto pets after their grooming has been completed. We just wanted to take a brief moment to remind you that we ask you to be here within one hour of receiving the call letting you know your pet is ready to go home. Our day is a tight dance. We are counting on Fluffy going home so we can clean her kennel and use it for Bob who is expected to arrive shortly after Fluffy leaves. If Fluffy is still here when Bob arrives, we might not have a place for Bob to hang out!

If you know you might be a little late picking Fluffy up, just let us know! Let us know when you make the appointment so we can have an extra kennel available just in case. We do have crates at our homes for our own dogs we are happy to bring in if needed. If something comes up after you have made your appointment, give us a call or shoot us a text message to let us know. We will do our best to accommodate or we will let you know if it would be best to reschedule for another day.

The same goes for dropping off early. We ask that you arrive no more than 10 minutes early for your appointment so we have time to check Fluffy out and clean her kennel. If Bob arrives too early, we might not quite be ready for him! Again, communicate your needs and we will let you know how we can best accommodate them!

We understand things come up. You might not know until the day of your appointment that you need to drop off early or pick up a little later. Just let us know a soon as you can so we can figure something out! Communicating also eliminates the worry factor as well. We do genuinely worry about our clients when they do not show up on time! Was there an accident? Is there a traffic jam? Did someone suddenly become ill? Did the doctor appointment not go well and someone now has to be rushed to St. Louis for specific testing with a specialist? Your groomers are definitely two “Worst Case Scenario” worriers! Let us know what is going on so we don’t stress your pup out!

We anticipate being busier than usual once we are able to reopen.  If you can, please schedule your pet's grooming appointment on a day and at a time where you are not likely to be busy during their service.  This way, you can be ready to come get them as soon as we call.  It is looking like we will be completely booked for at least a few weeks when this is all over.  Help us keep things running extra smoothly so everyone can get the services they need as quickly as possible! Thanks! 

Continued Education: Why Is It Important?

We all know our doctors, nurses, firefighters, police officers, and even veterinarians do continued education courses every year. We have all heard about trade shows for everything from the automotive industry to all things home and garden and even science and technology. Did you know there are trade shows and continued education courses for groomers and other pet professionals as well?

Its true! Trade shows and classes happen all across the country all year long. There are single day, specialized classes hosted by groomers and salons that cover very specific topics such as how to groom a specific breed or how to achieve perfect faces. There are small, 2 day, home town type shows as well as huge, week long expos! There are grooming competitions for all breeds and breed groups. There are creative grooming competitions as well where groomers show off their dying and scissoring skills. There are classes taught by the captains of the industry on everything from breed standards to breed cuts to techniques for using clipper combs to hand scissoring to handling cats and even information on skin and coat health. There are certification courses for things like safety and sanitation and first aid. The trade floors hold more products than you could ever ask for! New shampoos and conditioners, the latest and most updated equipment, bows and bandannas, scissors and brushes, grooming wear like smocks, pants, and aprons, and even things like leashes, collars, and toys for the awesome pups in your life! There are often folks who sharpen blades and shears as well as folks who can give you all the information you ever wanted about nail grinding accessories and electric tables. A day or week at a good expo can be a groomer’s dream come true. Yours truly dreams of going to Super Zoo in Las Vegas some day!

It isn’t all fun and games though. Mostly it is, but there is a serious side to these expos too. Those classes I mentioned before can be vital for groomers of all skill levels. Even the most seasoned groomer can learn a thing or two by attending seminars.

Each year, we attend a grooming expo in the St. Louis area. We spend our time at the show in order to gain new knowledge we then use to help your pets have the best grooming experience they possibly can! Even though we have spent almost a combined 25 years in the pet industry, Stacey and I admit that we do not know everything there is to know. While we have diverse backgrounds and training, there are still “holes” in our knowledge. Attending these trade shows is one of the best ways to “fill in the blanks” as it were.

We have taken classes on things such as Asian Fusion grooming to learn how to make those adorable round, teddy-bear looking faces. We have taken classes on using clip-on combs to achieve a natural looking hair cut. We have gained tips and tricks for making poodle top knots absolutely perfect. We have learned how other salons operate and taken some of what they do to make our salon what it is today. We have gained new knowledge about the cycle of skin growth, how shampoos and conditioners affect a dog’s skin, and even how to keep our salon as safe and sanitary as possible. Every year, we look forward to the new knowledge we will gain so we can pass it along in what we do!

We understand that it can feel a little frustrating when you try to make an appointment somewhere only to find out the business will be closed for a few days. However, when we close for trade shows, please remember that we are going so we can provide the very best for your pets!

Trade shows aren’t the only places we learn though. In this day and age, everything you ever wanted to know about anything at all is available with just a few clicks of a mouse. YouTube is a great source for learning, though you do have to take any information gained with a small grain of salt since there is no way to really know a person’s actual qualifications and background. Even keeping this in mine, there are innumerable videos on tips, tricks, and techniques on everything from how to shave a reluctant poodle’s feet to how to achieve a perfectly layered yorkie style head in under 10 minutes. There are product reviews to watch. There are handling tips. There are just plain fun grooming videos of happy dogs and happy groomers!

Books and magazines play a role in a groomer’s continued education as well although these tools might contain out of date information almost as soon as they hit the shelves. The world moves so fast now that print can hardly keep up! However, printed books about breed standards and proper breed cuts will always have a place on a groomer’s book shelf. Many magazines will contain more product and tool reviews that can be referenced later on. Some will even have step-by-step guides for certain cuts or techniques that can be handy to have nearby!

We will never consider our education to be complete. There will always, always, always be new things to learn, new places to learn them, and wonderful new people to learn from. As we learn new things, we will be sure to bring them home to our little salon in order to create the best grooming experience possible for your furry friends!

Safety and Sanitation Certified Groomers: What Does That Mean?

You have probably noticed us mentioning Safety and Sanitation Certification on this page before. It is something we take great pride in and something that definitely sets us apart from the rest! But what is it? What does it mean for your pets?

Our Safety and Sanitation Certifications through the Intellectual Groomers Association means that we have completed a fairly intense course on the subject and we have passed a knowledge quiz. The course covers nearly all aspects of cleaning, disinfecting, and sanitizing necessary to keep the salon environment as healthy as it can possibly be. We learned not only about various products which are human and pet safe to clean and sanitize, but also what daily, weekly, and monthly protocols we should have in place. We also learned about various aspects of tub, table, and emergency safety.

One of the very last things we would ever want to happen is a happy, healthy dog coming into our salon and then hearing two or three days later that they had to go to the veterinarian with an infection they likely picked up from us. It is so easy for things like fungal, bacterial, and viral infections to be spread through a busy shop completely by accident. No groomer would ever intend for a dog to become ill but we might not know that another client is! It only takes a moment of inattention for something like a fungal foot infection to be spread from one dog to another because a crate or table wasn’t cleaned and disinfected properly. Therefore, we have taken our new knowledge to heart and follow it to the letter!

Between every single pet, there is a lot of cleaning going on! The shammy towels we use as a first towel on your pet is placed in a vinegar solution which kills most of the common skin bacteria and fungus a pet might have. The wet towels we use on your pet are placed in the laundry bin. We NEVER reuse a wet towel on another pet. Period. A damp towel might be used to mop up water on the floor, but never on another pet. Yes, we do a lot of laundry all in the name of being sanitary! After your pup has been in our tub, not only do we rinse down and wipe out the hair, we also squeegee the water off the walls then spray them down with a peroxide based disinfectant. This is allowed to sit on the tub and walls until the next pet is brought over for a bath. Even though the cleaner is safe for pets and people, we still rinse the tub down before placing your pet in it. We do the same for the safety loops, the drying table, and even the dryer hose. Everything is cleaned and then disinfected before being used on the next pet. After your pet is done on our grooming tables, a similar process takes place. The removable table covers are vacuumed and placed in the laundry. The table top, even though it was covered the entire time, is sprayed down with the same peroxide based disinfectant. The grooming loops are sprayed and moved to the laundry bin. A fresh table cover is placed on the table top. A fresh loop is hooked up. Every tool that touched your pet is cleaned and disinfected before it is used on the next pet either with spray, heat, UV light, or ozone depending on the tool.

Have you noticed the cart between our grooming stations? That cart holds two of the most important disinfecting tools we have! We have a small heat sterilizer which we use for our shears. Any hair or dirt is wiped from the shears. They are then placed in the unit which contains small, heated glass beads. The high heat the beads are exposed to is then evenly transferred around the metal of our shears, killing any pathogens that might remain on them. The microwave-looking box is a sterilizer unit. This uses both UV light and ozone to sanitize tools which either cannot be exposed to high heat or that do not fit into the heat sterilizer. Clipper blades and attachments, combs, brushes, and other tools are placed in this box for 20 to 30 minutes. The combination of UV light and ozone destroys any and all pathogens, making the tools safe and sanitary for the next pet in line.

Once your pets are all gone for the day and the shop is ready to close, the more aggressive cleaners are brought out. These are excellent at cleaning and disinfecting, they are 100% safe to use in the presence of animals, but due to their nature, we feel it is safer to wait until everyone is gone to eliminate the potential risk of irritating someone with a sensitive throat or lungs. Best Shot 256 is used to wipe down all the kennels used during the day, even if we cleaned them with the peroxide based cleaners after a pet checked out and it was not used again. The tub and tables can be sprayed down as well. We will even wash down the walls and baseboards with Mrs. Meyers cleaners on a regular schedule to be sure there are no sneaky pathogens hanging out there, waiting for something to touch them and transfer to a tub, table, or towel! The floor is swept, vacuumed, scrubbed, and mopped with Best Shot, ensuring there is as little hair and dirt on it as possible. Twice a week, we even set up an ozone machine which helps to sanitize the air in the building, reducing the possibility of airborne pathogens and even mold and mildew. In the future, we hope to install a UV/Ozone sanitizer in our heating/AC system to further aid in our quest to be as sanitary as humanly possible.

While sanitation was the main focus of the course, safety was a big part as well. While we already knew the basics of never walking away from a dog on the table or in the tub, it covered other aspects of safety we might not think about, such as having a plan in case of a dog escaping, an aggressive intruder, or even a fire. We do have plans in place for each scenario! Of course, prevention is the best way to approach each of these.

There are times you might show up for your appointment only to find the door locked. You can’t get in! Don’t worry! There is a doorbell. Why is the door locked even though we knew you were coming? If we are working alone, keeping the doors locked is the safety option for us and your pets! If a pet manages to get out of their crate, off the table, our out of our control, the gate is our first line of defense. They can’t get to the door. However, an athletic or determined dog can potentially clear that gate! By having the door locked, we can assure that an unsuspecting owner coming for an appointment doesn’t accidentally open the door while we are trying to coral the Houdini, thus allowing the escapee access to the outside world. While we are in a small, safe neighborhood, we also have to worry about the possibility of an intruder coming into the salon as well. By keeping the door locked when we are not expecting anyone, and when we are alone in the salon, we can keep an aggressive intruder at bay long enough to call the police for help, thus keeping ourselves and your pets safe and sound!

We are confident our little salon will be safe from all but the most aggressive of storms given that it is made from solid brickwork. However, fire is still something that we have to worry about. While our fire risk is low, it is always a possibility. Rest assured that we have a plan in case of fire that does include getting your pets out quickly and safely! If there is ever a fire in the building, all pets will be evacuated through the nearest exit. They will go into our cars as quickly as possible. Our cars will then be moved far enough away from the threat to be safe but not so far that you will have a hard time finding us. Owners would be notified as soon as possible of the incident so they can come collect their pets.

If you ever have any specific questions about our safety or sanitation protocols, please ask us! If you are concerned about any product we use, we will be happy to show you what we use and how we use it. If your pet has any allergies or sensitivities, please let us know so we can adjust for their well being! While we never use products in close proximity to your pets, we do understand that they might be sensitive to products being used in the same room. So ask away! Let us know! We’re happy to adjust to accommodate your furry friends! 

(P.S. - Jess recently passed her class as well!  We are waiting for her certificate to arrive in the mail so we can hang it on the wall with Stacey's for everyone to see!)