PIck-up and Communication: A Reminder

As spring gets into full swing, grooming salons become a busy place! The increase of muddy yards means a lot of dogs need frequent baths. Dogs who are left a little longer for the winter will start to come in for those short spring hair cuts.  As soon as the stay-at-home orders lift, everyone will want to get their pets in for a good clean up! Groomers might be stretched a little thinner than normal trying to accommodate owners and pets alike.

Since we run a very small salon, we have a very limited space to hold onto pets after their grooming has been completed. We just wanted to take a brief moment to remind you that we ask you to be here within one hour of receiving the call letting you know your pet is ready to go home. Our day is a tight dance. We are counting on Fluffy going home so we can clean her kennel and use it for Bob who is expected to arrive shortly after Fluffy leaves. If Fluffy is still here when Bob arrives, we might not have a place for Bob to hang out!

If you know you might be a little late picking Fluffy up, just let us know! Let us know when you make the appointment so we can have an extra kennel available just in case. We do have crates at our homes for our own dogs we are happy to bring in if needed. If something comes up after you have made your appointment, give us a call or shoot us a text message to let us know. We will do our best to accommodate or we will let you know if it would be best to reschedule for another day.

The same goes for dropping off early. We ask that you arrive no more than 10 minutes early for your appointment so we have time to check Fluffy out and clean her kennel. If Bob arrives too early, we might not quite be ready for him! Again, communicate your needs and we will let you know how we can best accommodate them!

We understand things come up. You might not know until the day of your appointment that you need to drop off early or pick up a little later. Just let us know a soon as you can so we can figure something out! Communicating also eliminates the worry factor as well. We do genuinely worry about our clients when they do not show up on time! Was there an accident? Is there a traffic jam? Did someone suddenly become ill? Did the doctor appointment not go well and someone now has to be rushed to St. Louis for specific testing with a specialist? Your groomers are definitely two “Worst Case Scenario” worriers! Let us know what is going on so we don’t stress your pup out!

We anticipate being busier than usual once we are able to reopen.  If you can, please schedule your pet's grooming appointment on a day and at a time where you are not likely to be busy during their service.  This way, you can be ready to come get them as soon as we call.  It is looking like we will be completely booked for at least a few weeks when this is all over.  Help us keep things running extra smoothly so everyone can get the services they need as quickly as possible! Thanks!