Aging and Bumps

We all love our pets dearly. During trying times, they make us laugh, snuggle away our tears and fears, and just generally keep our spirits up. They give us something to look forward to every day.

Almost in a blink of an eye, our pets go from super energetic youngsters to enthusiastic adults. Their baby fuzz grows into their adult coats. Their feet no longer seem huge and awkward. Their attention span grows even if treats are not involved.

Our dearly departed master of the lumps and bumps, Commander

Cody Honey Badger (mayherestinpeace).

The progression for adult to senior seems to happen more slowly. Sometimes so slowly it is almost unnoticeable. Generally speaking, 7 years old is considered to be senior age for dogs. Depending on the individual breeds, large dogs can be considered a senior as early as 5 while small dogs might not be seniors until they are 10 to 12. 7 is a middle-of-the-road type generalization. Cats are a little different in that they usually don’t show any signs of age until they are very old. 9 is usually considered the beginning of old age for cats though some don’t show actual signs of aging until they are around 12. Some cats never seem to age at all! Around senior age mark, animal professionals (groomers, vets, dog walkers, etc) start to keep an eye open for behavioral and physical changes. Owners might start to notice a few things as well. Muzzles might start to get a hint of silver. Eyes might start to develop a slight clouding.

While keeping a close eye on your pet’s health is important for their entire lives, it is more important than ever to watch them in their golden years. It is not uncommon for pets to develop stiff joints, bad hips, hearing trouble, or vision problems. They are much more likely to begin popping out lumps and bumps on their skin as well. These bumps can be anything from old-age warts to benign cysts and fatty tumors to more concerning cancerous growths such as melanomas and carcinomas.

Any time you find a new bump on your pet, it is important to note a few things about it. Pay attention to the size and placement of the bump along with the surface texture and color. Have your vet check out any new bumps as they crop up, especially if they are in areas that could present problems later on. Areas such as the face and ears, paws, and near any joints can cause secondary medical concerns down the road. By knowing where the bump was and what it looked like when you first noticed it, you can help your vet figure out if the lump is growing and changing or if it has stayed the same. This will assist your vet in deciding if this bump is something that needs to be further investigated or if it is simply an old age lump that is nothing to worry about. Most of the time, the vet will preform a needle biopsy, a quick, simple procedure where they take a small sample of material with a fine needle to look at under a microscope. If the bump ends up being something concerning, the smaller it is, the easier it is to remove and generally the better the outcome will be!

Of course, knowing about new lumps and bumps and their diagnosis helps your groomers as well! We can be extra sure to keep an eye on any bumps and let you know if we notice any changes. Sometimes changes happen so slowly they go virtually unnoticed until there is a drastic difference. There are innumerable cases where a groomer noticed something an owner did not and ended up saving a pet’s life! Knowing will also mean we can keep your pet as comfortable as possible. Some lumps might be tender to the touch. Some surgical sights can remain sensitive long after the wound has healed. Or, if the pet is generally not sensitive but suddenly is, we can alert owners to a change in behavior which can then be brought to the vet’s attention.

Lumps, bumps, and warts can happen to any pet of any age but are much more likely to pop up on an older animal. Finding them early is so important for proper treatment if treatment is needed. While you are stuck home with your buddies of all ages, give them a good once over at least a couple times a week. Pet them slowly to feel for bumps. Check their paws and nail beds for anything that looks weird. Check their gums as well if they will let you! Be as proactive with your pet’s health as you are with your own! And as always, call your vet if you have any concerns at all. Their phones are pretty busy these days, but they will always be there to help you out!

PIck-up and Communication: A Reminder

As spring gets into full swing, grooming salons become a busy place! The increase of muddy yards means a lot of dogs need frequent baths. Dogs who are left a little longer for the winter will start to come in for those short spring hair cuts.  As soon as the stay-at-home orders lift, everyone will want to get their pets in for a good clean up! Groomers might be stretched a little thinner than normal trying to accommodate owners and pets alike.

Since we run a very small salon, we have a very limited space to hold onto pets after their grooming has been completed. We just wanted to take a brief moment to remind you that we ask you to be here within one hour of receiving the call letting you know your pet is ready to go home. Our day is a tight dance. We are counting on Fluffy going home so we can clean her kennel and use it for Bob who is expected to arrive shortly after Fluffy leaves. If Fluffy is still here when Bob arrives, we might not have a place for Bob to hang out!

If you know you might be a little late picking Fluffy up, just let us know! Let us know when you make the appointment so we can have an extra kennel available just in case. We do have crates at our homes for our own dogs we are happy to bring in if needed. If something comes up after you have made your appointment, give us a call or shoot us a text message to let us know. We will do our best to accommodate or we will let you know if it would be best to reschedule for another day.

The same goes for dropping off early. We ask that you arrive no more than 10 minutes early for your appointment so we have time to check Fluffy out and clean her kennel. If Bob arrives too early, we might not quite be ready for him! Again, communicate your needs and we will let you know how we can best accommodate them!

We understand things come up. You might not know until the day of your appointment that you need to drop off early or pick up a little later. Just let us know a soon as you can so we can figure something out! Communicating also eliminates the worry factor as well. We do genuinely worry about our clients when they do not show up on time! Was there an accident? Is there a traffic jam? Did someone suddenly become ill? Did the doctor appointment not go well and someone now has to be rushed to St. Louis for specific testing with a specialist? Your groomers are definitely two “Worst Case Scenario” worriers! Let us know what is going on so we don’t stress your pup out!

We anticipate being busier than usual once we are able to reopen.  If you can, please schedule your pet's grooming appointment on a day and at a time where you are not likely to be busy during their service.  This way, you can be ready to come get them as soon as we call.  It is looking like we will be completely booked for at least a few weeks when this is all over.  Help us keep things running extra smoothly so everyone can get the services they need as quickly as possible! Thanks! 

The Grooming Process: What People Think vs Reality

Have you ever wondered what, exactly, it takes to get a dog groomed? Or a cat? It must be such a fun thing to do! Playing with puppies and kittens all day long must be so easy!

The reality is that grooming is an extremely taxing process. Many groomers end up suffering from joint problems, specifically in the knee, hip, and lower back areas due to the long hours bending, twisting, lifting, and standing. Carpal Tunnel and Tennis Elbow are almost a guarantee from the repetitive motions. “Groomer’s Lung” can develop over time, leading to lung infections, chronic bronchitis, and difficulty breathing. It is caused by breathing in the dust, dirt, chemicals, and debris associated with grooming.

At any time, numerous injuries can occur such as bites, scratches, bruises, cuts, sprains, strains, and falls. Plenty of groomers have had their careers ended by accidents. It is far, far more common for the groomer to become injured than the pets! Some of these injuries can be caused by the pets the groomer is working with. Others can be caused by the environment. Still others can be caused by just a moment of inattention. Just about every groomer out there has cut their own fingers and hands with their shears! Many will laugh as they show you the scars and tell you the story!

Compassion fatigue is another huge, potentially deadly, problem in the industry. Most groomers care so deeply for the pets they are trusted with that seeing pelted, once-a-year grooms, dogs with poor skin and over grown nails, and cats so matted they cannot move begins to take a mental toll. Owners who do not properly care for their pets, make impossible demands, and then berate a groomer for doing what is necessary to keep the pet happy and comfortable can make groomers feel like they are worthless. They can’t do anything right. Depression and hopelessness can begin to set in. Compassion fatigue is a problem across the entire animal industry and beyond. Each year, many professionals take their own lives as a result.

So what actually happens in the salon? What makes it so demanding? For a normal, regularly scheduled maintenance groom, the process can seem daunting with all the brushing, clipping, bathing, and drying. For a pet that is not on a regular schedule, it can be even more challenging!

The typical groom will start one of two ways. After we give your pet a quick evaluation, we will either clip their nails or head straight to the bath tub. Long nails must be clipped prior to the bath as they could pose a safety issue, potentially getting caught on kennel grates or doors. If your pet’s nails are in good shape, the bath is started immediately.

A bath is a lot more than just soap and water! Very often, a dog will be washed two, possibly even three times. The first wash with a basic shampoo will remove the bulk of the dirt and grime. Their anal glands will be checked during this first shampoo and emptied if needed. Occasionally, if the pet is excessively dirty, they might get another shampooing with the basic formula but typically, we don’t need to. The second shampoo will either be another round of the basic shampoo or a specific formula picked for the needs of your pet. We might use Avacado for dry or itchy skin, hypoallergenic for pets who might be a little more sensitive, or whitening for those who’s coats could use a little extra help to shine. While the second shampoo is on the dog’s coat, they are often brushed with a rubber curry or a brushing glove to make sure they are clean down to their skin across every single inch of their body from the ears back. The shampoo is then rinsed completely from the dog’s coat and skin. But it doesn’t end there! Next, a high quality conditioner is applied to the dog. It is brushed in with the rubber curry or brushing glove. While it sits, the dog’s face will be washed with either a hypoallergenic or lightly scented face wash or a blueberry facial treatment. This face wash is then rinsed away. The conditioner is rinsed though we quite frequently do not rinse it away completely as a good conditioner is designed to keep a dog’s skin in tip-top shape.

The bathing process will usually take only around 15 to 20 minutes per dog. However, if a deshedding treatment is what they need, there are extra steps of brushing, combing, raking, and blowing that take place. A thorough deshedding process can take up to an hour to complete!

The drying process is the next step. The dogs are wiped down with super absorbent cooling towels. These wick a surprising amount of water out of the fur! So much so that we often don’t even need to use a regular towel afterwards! While in the tub, the high velocity dryer will be used to blow the bulk of the remaining water off the dog. Depending on the size of the dog, they will either be dried further in the tub or they may be moved to our drying table. How dry the dogs get at this point depends on how they feel about the drying process. Some dogs will not tolerate the high velocity dryer. It is pretty loud after all! We don’t blame them! A dog who tolerates the dryer will be dried until they are just a little damp. After this dryer, the damp pet will be placed in a kennel. Using either a kennel dryer or a regular fan, they will take a break while they continue to dry. We will then either work on another dog or take a brief break to fill out paperwork, return phone calls/text messages, or, if we are lucky, scarf down a little bit of lunch!

Dogs may receive another dry on the grooming table using our small, heated, Flying Pig dryer affectionately known as Dumbo. This little dryer is great for taking the last bit of dampness from a dog’s coat or for drying feet and faces. Some dogs will need this last dry, some won’t. Some dogs will need a sanitary shave which is generally done before brushing just in case there are any tangles in sensitive places. Paw pads will usually be shaved at this time if needed and the nails also trimmed and filed. After any prep-work, dogs will be brushed at this point. Longer hair is brushed with slicker brushes and medium and fine toothed combs. The dog is brushed from head to tail, paying special attention to legs, feet, ears, and tail. Small tangles are carefully worked out. Larger mats are brushed around and noted for removal. Shorter haired dogs might still get brushed with a slicker and comb but are more likely to be brushed with a rubber curry, deshedding rake, and a Sleek Ez to remove excess undercoat. No matter the hair length, this brush out process can take 15 minutes or longer. If a dog is getting a deshed treatment, this brush out can take even longer as we need to remove as much of the shedding hair as possible.

For bath dogs, this is pretty much where the process ends. They get to go hang out in their crates until their owners can come pick them up. For dogs getting a haircut, they are only halfway there!

Using clippers, blades of various lengths, comb attachments, and very sharp shears, fur is clipped down to the desired length. This is frequently the longest part of the process. The first pass over the dog’s body is to take off the bulk of the fur being cut. We don’t worry about getting perfect results on the first pass though it is nice when it happens! Using a brush or comb, the fur is fluffed up again for a second pass. This is a more careful clip intended to bring the coat almost to the final state. There will still be finish work to be done though. The fur is carefully combed and fluffed. Longer spots are trimmed down with shears. The tail is trimmed up. The feet are rounded off. The head and face are saved for last. Ears and faces are carefully combed. Cheeks are fluffed up. Fur is carefully clipped and trimmed to make the dog as cute as possible! All in all, the haircut can take up to an hour to complete. If the dog is at all fidgety or uncooperative, it can take even longer!

All in all, a groom can go as quickly as one hour for a very cooperative dog that doesn’t mind being bathed, dried, and groomed straight through or it could take three to four hours if the dog requires frequent breaks.

Cat grooms are a little different. Generally, a cat’s nails are clipped as soon as we take them out of their carriers. They get their brush and/or haircut before they get a bath simply because most cats do not like baths! Cats are immediately dried as much as possible with absorbing towels, regular towels, and our friend Dumbo. If they are resistant to the bath and dry, nothing is forced upon them. Cats can hang out in the kennels with a fan if they need to, however, we prefer to get them in and out as fast as we can. Cats are very prone to stress-induced illness. The longer they spend in the salon environment, the more dangerous it is for them. We try hard to have cats in, groomed, and out in two hours or less.

After repeating this process four, five, six, or more times per day, it becomes easy to see that grooming is not at all just playing with cute critters all day long! It is a very demanding job but it is one that we would not trade for anything!

How Often Should I Have My Dog Groomed? Grooming Frequency Explained

How often a dog should be bathed is a hot button topic in some circles. There are those with the opinion that dogs should be bathed as frequently as possible, sometimes two to three times a week. There are those who say dogs should be bathed no more than twice a year. There are even folks out there who say certain breeds should never be bathed at all unless absolutely necessary!

So what is the truth? Is there a standard time frame for bathing a dog? Well, there is and there isn’t. It really depends on your dog, their habits, their health, and the products you use.

As we have mentioned before, a dog’s skin regenerates every 21 days. The dead skin cells are then shed off. By bathing your dog every 21 days, you can ensure that all the old cells are being fully removed, keeping the surface of their skin as healthy as it can be. Does this mean you need to make an appointment for your furry friend every three weeks? That depends on you and your dog. If you are confident you can bathe, dry, and brush your dog properly at home, go ahead and bathe them at home! If you need a little help, give your groomer a call to set up an appointment.

21 days is a guideline but it is not set in stone. If you bathe your dog after 19 days or wait until 30 days, that is also just fine. While timing is important for maximum benefits, the products you use are arguably more important.

There is an astonishingly wide variety of shampoos available for dogs and cats these days. These products range from low-cost concoctions available in grocery stores to high end, higher cost, more natural products available through only specialty sellers. Along side these shampoos are a more important product: conditioner. While just about any shampoo specifically formulated for dogs or cats will remove all the dirt from their coats, it will also remove the good oils from their skin. Using a conditioner will not only moisturize their fur, it will help to replace those good oils.

By using a good quality, non-drying shampoo and conditioner combo, it is possible to safely bathe your dog once a week. If you have a dog who delights in playing in the mud and water (Looking at you again, Noodles!), sometimes weekly bathing is hard to avoid! Ask us what products we recommend if you need to bathe your mud puppy frequently. We will be happy to help you find something that works!

Another situation that might require frequent bathing would be if your veterinarian has prescribed a prescription shampoo to help with a skin problem such as a bacterial or fungal infection. Some of these shampoos can be extremely drying. While you should always follow all of your veterinarian’s instructions, you might want to ask if you can follow up with a light conditioner to avoid damaging any healthy skin.

“So if I can bathe my dog at home anywhere from every week to once a month, when should I bring them to the salon for grooming?” Once again, it depends on you and your dog! If you like to keep your long haired dog in a longer style or if you live with a short haired breed that sheds buckets every day, you might want to consider appointments every 4 weeks. This will help keep the long hair fluffy and tangle free and that shedding hair to a minimum. For dogs with shorter styles or fur that doesn’t shed quite as much, visits to the salon every 6 to 8 weeks will keep them comfortable and in style! If you find your dogs hair tends to grow faster, the seem to tangle and mat, or they become stinky faster, we can easily adjust their grooming schedule to keep them and you as happy and comfortable as possible!

Waiting too long between groomings can lead to uncomfortable situations for both long haired and short haired pets. They can develop mats and impacted undercoat, both of which will block the airflow to their skin. Their skin may become dry, flaky, or greasy. Yeast and bacterial infections can start to develop. They can get hot spots or other sores and wounds on their skin. If you notice any of these things, it is best to first consult with your veterinarian then think about how you can revamp their grooming schedule!

Fleas and Ticks: Start Now To Avoid Infestations This Spring!

With spring on the way, it is time to start thinking more about fleas and ticks, especially if your pet is not on a preventative during the colder months.

Missouri’s wacky weather means it does not always get cold enough for long enough to really kill off any fleas and ticks that could be lurking in our yards. It is a good idea to keep your pet on some sort of preventative year round for this reason.

Even if your pet is on a preventative, the spring pest boom can mean that they still have a few problems. The very best way to prevent a full on infestation is to check your pet and your home constantly for unwanted visitors.

The fastest way to check your pet for fleas is to use a fine toothed flea comb. The teeth on these combs are spaced so closely that fleas and flea dirt cannot slip through them. The downfall is that if your pet has a very long or dense coat, you may not be able to get down to their skin but we will cover that in just a minute. Using the flea comb, make a single swipe from the base of your pet’s neck all the way down to the base of their tail. Upon looking at the comb, you will hopefully see nothing more than a few stray hairs. You may, however, see a live flea or two or just small, black specks. If you see a flea, talk to your vet immediately about the best ways to get rid of them. If you only see specks, you will have to do a little more detective work. Tap the specks onto a white paper towel. Add a few drops of water directly over the specks and wait. If nothing happens, these are probably just little flakes of dirt your pet has picked up by rolling around. I know mine love to roll in the dirt and often have me questioning! If the specks start to dissolve and turn a rusty reddish color, it is flea poop AKA flea dirt. This means there are fleas on your pet, even if you can’t find any with the comb.

For your longer and thicker haired pets, if you cannot get a comb down to their skin or through their coat, part the hair at the base of their tail. This is the most common place to find flea dirt. If you see those tell tale black specks, try to pick a few off and do the paper towel experiment. The belly is another common place to see live fleas. If you flip your pet on their back, you may catch a glimpse of a flea or two scuttling away to safety. You may also notice small red bumps where fleas have been biting them. These can be present anywhere on the pet but are easiest to see on the belly.

Sometimes, despite your best efforts to find something, you won’t and your pet will still be scratching at their necks or chewing on their legs and hind quarters. This might be a sign of fleas but it could also be a sign of a skin or joint problem. If you have any doubts at all, talk to your vet. 

Should your pet have fleas on them, it is almost guaranteed that you have fleas in your home. The life cycle of a flea goes through four stages: eggs, larva, pupa, and adult. While most products will kill larval and adult fleas, the eggs and pupae can be harder to eliminate. This can cause a vicious cycle where you have treated your pets and your home, you don’t see any more live fleas, the itching has stopped so you breath a sigh of relief and relax. Six weeks later, your pet is once again chewing on their hind quarters and there are more adult fleas! The infestation is not back. It has simply continued because the recent crop of eggs and pupae survived. When treating your home, approach it as though the home is infected for at least three months, even if you are not seeing any live fleas. Keep your pets up to date on their preventatives. Wash their bedding constantly in the hottest water possible. Use sprays, bombs, and powders on a regular basis. Or, call an exterminator. The benefit of spending all the money on an exterminator is that they will likely guarantee their work. If the fleas come back in six to eight weeks, the exterminator will return to fix the problem. Even if your pet has never had fleas and shows no sign of fleas, make a habit of checking their bed regularly. You may spot some flea dirt or even dead adult fleas. Dead adults can mean that their preventative is working but there may be a bigger flea problem in your home or yard than you think!

To further combat the issues, you may want to have your yard treated as well. However, keep in mind that while you will be killing the fleas and ticks, you may also be killing beneficial insects as well. In the case of an extreme infestation, there may be no other choice of course.

Ticks can be harder to track down and eliminate since they are not as mobile on your pets as fleas are. Ticks prefer areas with easy access and/or high blood flow. Common places to find ticks are the groin, feet, lower legs, armpits, chest, and around the face and ears. Many times, you can find ticks on your pet simply by patting them. If you feel a lump, part the fur and check it out. If you find ticks, you can remove them carefully with tweezers or with various tick “key” type products available at most store. After removing ticks, keep an eye on the bites. Watch for changes in bite size, skin color, skin temperature, and to be sure any raised lumps are not getting larger. If you have any doubt as to whether or not something is normal, have your pet checked out by a veterinarian. If you have found a large number of ticks on your pet, it is a good idea to have a vet check them out anyway since ticks can carry some gnarly diseases!

To help keep ticks at bay, keep all tall grasses and brush mowed down in areas your pet frequents. Be sure their preventative covers ticks as well, especially if they run in the woods and fields. Did you know that Virginia Opossums eat ticks in your yard? If you have a friendly neighborhood possum, don’t chase it off! Allow it to hunt through your yard at night! You’ll have fewer bugs in the long run!

As the weather yo-yos toward warmer temperatures, keep your eyes open and be proactive! Help your pet, your family, and your groomers have a comfortable spring by preventing any infestations before they start!

Humanity Before Vanity

“Humanity before vanity.” You have heard us say it. We 

tag it on Instagram. It is our profile picture on Facebook. But what 

does it mean?

Humanity before vanity means we will never harm a pet to please a

 human.

Humanity before vanity means we will never push a pet beyond

 their limits for the sake of looks.

Humanity before vanity means we will never compromise a pet’s

 health or happiness to achieve “perfection.”

Humanity before vanity means the welfare of the pet always comes

 before the wants and desires of their human owners. Period.

At TLC Pet Services, everything we do is for the welfare of your 

pets. We take a hard stance on issues such as dematting, timing, and

 perfection.

By definition, dematting is the removal of tangled or matted coat 

from a pet. Generally speaking, when most groomers talk about 

dematting, they are referring to the process of brushing an 

extensively matted coat. Many owners do not want their dogs 

shaved short. They want all those tangles brushed out. A little 

conditioner should loosen it all up, right? And the dog won’t care, 

because they are just a dog! Wrong.

Dematting a coat can cause both physical and psychological 

damage to a pet. Tight matts can literally take hours to brush out. 

Even with the utmost care, it is likely the dog will end up with at 

least a few spots of brush burn, an irritation caused by the brush 

scraping one spot on the skin too many times. Tight matts can hide 

problems such as bruising, wounds, and infections. The matts are 

painful enough. Brushing over them can cause even more pain! 

There is a high chance any infections can become worse and could 

spread. A dog who is subjected to this process for the sake of 

vanity is likely to start dreading their grooming sessions. They may 

start to become fearful of the process or aggressive as they now 

anticipate grooming with pain. Imagine having a huge snarl in your

 own hair. The hairdresser refuses to shave it out and instead forces 

you to spend an hour sitting in the chair, scolding you if you 

wiggle, while pulling at your scalp. Is the pulling intentional? No. 

But it will happen no matter what products are used. You would not

be very happy and you would not want to go back to that 

hairdresser again!

Apart from the potential damage to the skin, dematting also 

damages the dog’s coat. When the hair matts together, the 

microscopic scales on each hair is acting like velcro. They stick 

together tightly. Brushing rips these scales apart as the hairs are 

separated, causing them to further fray. Often the dematted coat 

will have a frizzy appearance due to the damage. No amount of 

conditioner will repair all of the damage. Even with extra products 

and attention, the previously matted hair will matt again. The new 

matts usually form faster and will likely be tighter than before.

The only safe and comfortable way to dematt a coat, and the only 

way TLC Pet Services will dematt a coat, is by using clippers to 

shave as close as necessary to get between the matting and the skin.

 While we may attempt to brush a small spot here and there IF the 

dog tolerates it, we will not dematt the entire pet in any other 

manner.

Many folks want their pets back in their homes as soon as possible. 

We absolutely understand that! However, another aspect of 

humanity before vanity is timing. In a society that is all rush, rush, 

rush, we sometimes forget that going slow can be better for 

everyone. Some pets can be groomed in an hour or two. Some pets 

respond better to a slower approach and appreciate breaks. These 

pets might take three hours or more. Could these pets be groomed 

faster? Sure. Will they cooperate, be happy, and keep their positive 

attitudes about grooming? Not likely. Since we want everyone to be

 happy, safe, and comfortable, if a pet requires extra breaks, the pet 

will get extra breaks.

Perfection is a big part of why we believe in humanity before 

vanity. We all want our dogs to strut out of the grooming salon 

looking show ready! We want them to sparkle. We want every 

single hair in place. We want them to be the very picture of 

perfection! But sometimes what we want and what the pet can 

handle are two different things. Young puppies, seniors, and cats 

quite often get what we refer to as a “comfort groom.” There are 

times where we sigh and say “Well. Close enough is good enough I 

guess.” Why? Because the pet just isn’t having it! Believe us, we 

want your dog to strut out looking exactly like you pictured and we 

want your cats to be fluffy perfection! Sometimes, it just isn’t 

possible. The grooming process can be scary for inexperienced 

youngsters and for seniors who are either going blind, deaf, or 

maybe a little senile. Rather than force them into a perfect groom, it

 is better for them psychologically to just do the best we can. A 

young pup is being taught that grooming is not scary. A senior 

needs to be handled with care as they might be starting to 

experience some arthritis pain during the process. Cats are...cats.

 You never know what even the most perfect cat is going to do from

 one grooming session to the next!

For these pets, and for any nervous or fearful pets, we will always 

take the comfort approach. If they have any matting, the matts will 

be removed first. The sani trim will be done. We will do our very 

best to complete the haircut to the owners specifications but if the 

pet can’t handle it, we will not force it. Again, we want grooming to

 be fun and safe, not scary!

We understand that not everyone agrees with our approach. We will

 make every effort to work with you and your pets however, we 

will always chose humanity over vanity!

What sets us apart from everyone else? "Small Spaces"

Our next series of topics will deal with what makes us special. 

Things that help to set us apart from the rest!

One of the biggest things that sets us apart from some other salons, 

especially from big box corporate stores, is our size! If you have 

been into the building, you know that TLC Pet Services is small! 

When you walk in, what you see is pretty much all there is! We 

have a small area behind the wall that is about half the size of the 

grooming room where we have our tub, drying table, kennels, and 

furnace. We can comfortably keep 7 dogs in our kennels. With a 

little wiggling and setting up crates and x-pens in the grooming 

room, we can house a few more. Since there are only two of us 

here, odds are there will be no more than 6 dogs in the building at 

any given time (not including Lucky the shop dog of course!) 

Some of the larger corporate salons have literally dozens of 

kennels. 30+ is not unheard of in the larger stores. With a half 

dozen groomers and several more bathers, all these kennels can be 

filled all day long with dogs.

Sometimes, bigger is not always better. Many dogs become 

overwhelmed in such a large, noisy, slightly crowded environment. 

Who could blame them? The dryers are running. The bathers are 

bathing. Dogs around them are barking. Clippers are going. People 

are talking. Customers and coming and going. Other customers are 

watching through the windows. It can be very overwhelming! 

Nervous dogs then either shut down and just accept what it 

happening or they start to fight back out of fear. Some dogs might 

not like other dogs but they feel like they have no room to escape. 

They start barking in fear or frustration because they can see four 

other dogs and hear a dozen more. Even a good, well mannered 

dog who is used to the grooming process might start barking along 

if others are. My own Shaak Ti was well known for starting “sing 

alongs!” She would howl in her kennel and get all the other dogs 

barking and howling along!

TLC Pet Services is small. Very small. Purposefully small. Would 

we like a bit more room? Yes but what we have is pretty much 

perfect. By staying small, we can control who comes on what day. 

We can control the level of noise in the building. We can book 

nervous dogs on one day and the barkers on another. Does your 

dog do best when there are no other dogs around? No problem. We 

can book you first thing in the morning on a quieter day, last thing 

in the afternoon after the rest of the dogs have left, or even a day 

when we know we have a full house with only well mannered, 

quiet, non-threatening dogs. Maybe your dog doesn’t like other 

dogs but is great with cats. We will eventually have cat only days. 

Your dog might be a candidate for coming toward the end of a cat 

only day. We even have the ability to open on a special day just for 

a special dog if we really need to. Each day is tailored to the dogs 

and cats on the books.

Both Stacey and I came from a corporate back ground. While we 

are not here to bash corporate salons or their groomers (we’re all 

on the same team after all!), we did absolutely have some problems

 with the way things were done which influenced why TLC is TLC.

 The biggest thing we wanted to change beyond creating a quieter 

environment was eliminating walk-in services. Walk-in nail trims, 

brush outs, teeth brushing, and even nail painting seems like a 

convenient thing, right? It absolutely is! However, it can cause 

added and unnecessary stress to the dogs who have appointments. 

When a walk-in client walks in, the groomer or bather must put the 

dog they are working on back in a kennel while they assist the 

walk-in. After they have trimmed the nails, brushed the dog out, 

etc, they then get their appointment dog back out and continue their

 scheduled service. One or two breaks probably won’t make a big 

difference to that appointment dog’s attitude about the day. But 

once you hit three, four, ten or more breaks, that dog starts to feel 

just as frustrated as the groomer does! We don’t want that 

happening to our clients. That is why we decided that even nail 

trims need to be scheduled. It is all for the comfort of the pets in 

our care!

With up to a dozen or more people working in a larger salon, 

corporate or not, it can also be hard to know who is doing what on 

any given day. While this might not make a big difference in some 

areas like folding towels or sweeping the floor, when it comes to 

cleaning, it can be a big problem if things are not properly 

organized and tasks are not properly assigned! By being a small 

salon, we know exactly who is cleaning what on any given day. We 

have a schedule for cleaning, disinfecting, and sanitizing that we 

follow between each dog and at the end of the day. There are daily, 

weekly, and monthly tasks that we undertake so we know things are

 clean, tidy, and most importantly sanitary for your pets! With only 

two people, it doesn’t take long to figure out who washed the 

windows yesterday or when the floor was last mopped! We know 

with absolute certainty that the tub has been disinfected between 

dogs. We know 100% that the floor has been swept, vacuumed, and

 mopped. We’ll cover our policies and procedures for cleaning in 

more depth in the future too.

Most importantly, our small size lets you be confident that your 

dogs and cats know their groomers! Even if Stacey is their regular 

groomer, they will be familiar with Jess as well since she is the 

only other person in the building most of the time. Stacey will 

know if Jess’s regular clients have any little quirks such as needing 

to be in a bottom kennel or needing to “fly” for their nails. Regular 

clients will be familiar with both of us and can be confident when 

leaving their dogs in Jess’s care because Stacey is running a few 

minutes late. Personable and personal service are our goal! We 

never want to have a staff so large that you don’t recognize all the 

employees floating around!

We value the comfort, health, safety, and happiness of our furry 

clients and their parents! We want everyone to be comfortable in 

our purposefully small space!