Feline and Canine Body Language

The process of grooming a dog is so much more involved than many people realize. Not only are we bathing, drying, cutting hair, and trimming nails to make pets sparkle, groomers are constantly watching for subtle body language signals from pets.

Every cat and dog give signals to how they are feeling about certain things. While we all know that a hissing cat is an unhappy or scared cat, did you know that a cat who is blinking their eyes slowly is a cat who trusts you? They feel safe in your presence. A cat who falls asleep on the couch beside you trusts you. A cat who falls asleep in your lap really trusts you. A cat who falls asleep in your lap and begins to dream trusts you with their very life! Head boops are a sign of deep affection. When a cat rubs their cheeks against you, they are claiming you as theirs.

While groomers will generally only see the alert, upset, and sometimes downright angry side of a cat, dogs show a much wider range of emotion during their visits. Groomers are constantly on watch for signs that a dog is becoming stressed. Things like turning their heads away, sideways glances, big yawns, and lip licking are all signs that a dog might be feeling a little too stressed out by their grooming. A stressed dog might try to sniff the table while turning away in an attempt to tell the groomer that they want to retreat in peace. Unfortunately, we can’t always allow the groom to end at that moment so it is up to the groomer to recognize these signals and change the dog’s mind! Something as simple as a scratch behind the ears and some kind words can make all the difference!

Groomers want to see a happy, relaxed dog. This is a dog who has

an overall “soft” appearance. They don’t appear tense or nervous. Their movements are wiggly. They might flop a little when moved around. Their tails might wag at a steady rate. If they are panting, their lips are loose and not tight against their teeth. They might suddenly burst into a wiggly play bow as the groomer walks around the table. The ultimate goal of any groomer is to convince every dog they see that this is how grooming should be!

Many dogs are not so sure though. They might show signs of being stressed or simply just nervous. They might be tense, shifting their weight from paw to paw. They might keep one paw slightly raised. Their ears might either be constantly moving or pinned back against their heads. A groomer needs to know the dogs they work so they remember if this is normal for the dog or not. During times of high stress such as around the holiday seasons, even the most mellow, relaxed dog might become more tense for their grooming sessions simply due to all the changes around them.

At times, groomers might use their own body language to “talk” to the dogs in a way the dogs are more likely to understand. They might half blink or do a small yawn to show they are relaxed. They might drop their shoulders and turn slightly to the side to be non-threatening. Or, if a dog is starting to act up, a groomer might stand taller and more square to show they are not going to put up with foolishness. A particularly rambunctious dog might even receive a hard, direct stare to show the groomer means business. As soon as the dog settles and looks away, the groomer will then relax, yawn a little, and continue on. Quite often “talking” to the dogs in their own language produces better results than trying to coo and calm them with human language!

“Talking” to dogs with their own body language goes beyond the grooming salon as well! If your dog is nervous around certain things such as blowing plastic bags while on a walk, putting on an aura of calm by being relaxed and yawning a little, can help to put your dog at ease! If it doesn’t bother you, maybe it isn’t so scary after all! You can even “talk” to your cat by slowly blinking at them or rubbing your cheek against theirs when they come to you for attention!

Aging and Bumps

We all love our pets dearly. During trying times, they make us laugh, snuggle away our tears and fears, and just generally keep our spirits up. They give us something to look forward to every day.

Almost in a blink of an eye, our pets go from super energetic youngsters to enthusiastic adults. Their baby fuzz grows into their adult coats. Their feet no longer seem huge and awkward. Their attention span grows even if treats are not involved.

Our dearly departed master of the lumps and bumps, Commander

Cody Honey Badger (mayherestinpeace).

The progression for adult to senior seems to happen more slowly. Sometimes so slowly it is almost unnoticeable. Generally speaking, 7 years old is considered to be senior age for dogs. Depending on the individual breeds, large dogs can be considered a senior as early as 5 while small dogs might not be seniors until they are 10 to 12. 7 is a middle-of-the-road type generalization. Cats are a little different in that they usually don’t show any signs of age until they are very old. 9 is usually considered the beginning of old age for cats though some don’t show actual signs of aging until they are around 12. Some cats never seem to age at all! Around senior age mark, animal professionals (groomers, vets, dog walkers, etc) start to keep an eye open for behavioral and physical changes. Owners might start to notice a few things as well. Muzzles might start to get a hint of silver. Eyes might start to develop a slight clouding.

While keeping a close eye on your pet’s health is important for their entire lives, it is more important than ever to watch them in their golden years. It is not uncommon for pets to develop stiff joints, bad hips, hearing trouble, or vision problems. They are much more likely to begin popping out lumps and bumps on their skin as well. These bumps can be anything from old-age warts to benign cysts and fatty tumors to more concerning cancerous growths such as melanomas and carcinomas.

Any time you find a new bump on your pet, it is important to note a few things about it. Pay attention to the size and placement of the bump along with the surface texture and color. Have your vet check out any new bumps as they crop up, especially if they are in areas that could present problems later on. Areas such as the face and ears, paws, and near any joints can cause secondary medical concerns down the road. By knowing where the bump was and what it looked like when you first noticed it, you can help your vet figure out if the lump is growing and changing or if it has stayed the same. This will assist your vet in deciding if this bump is something that needs to be further investigated or if it is simply an old age lump that is nothing to worry about. Most of the time, the vet will preform a needle biopsy, a quick, simple procedure where they take a small sample of material with a fine needle to look at under a microscope. If the bump ends up being something concerning, the smaller it is, the easier it is to remove and generally the better the outcome will be!

Of course, knowing about new lumps and bumps and their diagnosis helps your groomers as well! We can be extra sure to keep an eye on any bumps and let you know if we notice any changes. Sometimes changes happen so slowly they go virtually unnoticed until there is a drastic difference. There are innumerable cases where a groomer noticed something an owner did not and ended up saving a pet’s life! Knowing will also mean we can keep your pet as comfortable as possible. Some lumps might be tender to the touch. Some surgical sights can remain sensitive long after the wound has healed. Or, if the pet is generally not sensitive but suddenly is, we can alert owners to a change in behavior which can then be brought to the vet’s attention.

Lumps, bumps, and warts can happen to any pet of any age but are much more likely to pop up on an older animal. Finding them early is so important for proper treatment if treatment is needed. While you are stuck home with your buddies of all ages, give them a good once over at least a couple times a week. Pet them slowly to feel for bumps. Check their paws and nail beds for anything that looks weird. Check their gums as well if they will let you! Be as proactive with your pet’s health as you are with your own! And as always, call your vet if you have any concerns at all. Their phones are pretty busy these days, but they will always be there to help you out!

Infestation Prevention

Spring has finally arrived! We think anyway. We are definitely somewhere between winter and summer. Sometimes it seems like we have all three seasons in one 24 hour period! Even though us humans are all stuck inside our homes, outside, the flea and tick populations are exploding! This time of the year, it is not uncommon for groomers to see a vast increase in the number of dogs needing baths due to flea infestations. Unfortunately, this year, we are not available to help at the start of the season!

Prevention is more important than ever this year. If you are one of the many people who only treat their dog with preventatives during the warmer months, it is time to start! Even if you planned to start next month or even the month after, start now. Vet offices and pet stores can still take orders for flea collars, chews, or drops. As Benjamin Franklin once said, “An ounce of prevention is worth a pound of cure.”

While we cannot currently take our dogs to the dog park or even out to the city parks, fleas and ticks can abound everywhere. Squirrels, deer, fox, raccoon, and coyotes can all live in suburban and urban areas. Wildlife quite often carry fleas and ticks. If a deer has crossed the road just before you walk your dog through the area, there is a chance that they could have dropped fleas. Those fleas could then jump onto the next living thing that passes by: you and your dog!

It only takes a single flea to start an infestation in your home. You will likely never see the first one too. By the time you start to see actual, live fleas, your home and your pets are already infested. Once your home in infested, it can be an extremely long and difficult process to completely eliminate all the fleas. No one wants strangers coming into their homes right now. However, complete eradication of a flea problem will often require the services of an exterminator.

Ticks are harder to get rid of since they tend to live in long grasses, brush, and on certain types of trees. While they are not likely to cause an infestation like fleas do, they can still carry some pretty serious diseases. With veterinarian offices also on lock down procedures, it might take a while for them to see a dog suffering from a tick borne illness. So the best thing to do is to get all of your pets on a reliable preventative! Also, keep up with your yard work, especially if your home backs up to an open field or a wooded area. By keeping the grass in the areas your dog frequents short, it is much less likely that ticks will be present. Try to keep your pet out of longer grasses, weeds, and dense brush as well. If you do suspect your pet has been bitten by an infected tick, be sure to call your vet right away so you can get into to see them as soon as possible. For many tick borne illnesses, the faster your pet receives treatment, the less likely they are to suffer from life-long complications!

Not sure what preventative is the best to use in your area? Give your vet a call or send them an email! Even though they are busy sanitizing their offices multiple times a day, they will still be happy to offer suggestions of what products to use and where to get them!

How We Handle Nervous Nellies

Not every dog loves leaving the comfort of their home to come see the groomers. Sometimes, these dogs don’t like to leave the comfort of their homes for anything! While we all picture a happy-go-lucky, head-out-the-window, tongue-flapping-in-the-breeze dog when we think of taking our canine companions on a road trip, this isn’t always the case. (I live with two dogs who hate the ride but love the destination! Go figure!)

Nervous dogs exist. Some are nervous to the point of needing meds to help them through their daily lives while their people work with them to accept the world around them. Others can just be a little anxious when things change. All Nervous Nellies deserve a little extra kindness and understanding, which we definitely provide!

Most dogs will act like a nervous wreck when they walk into the salon. They are in a place they have a serious love/hate relationship with. They love seeing the groomers. They love the extra attention they get. They love how they feel afterwards. But then there is the bath, the kennel, the dryer, and the actual haircut process that they might not care for as much. Don’t even talk to them about nail clips! It is not uncommon for your pets to shake, shiver, and hide behind you when you drop them off. They play it up for their parents! They make it look like this is the most horrible place you possibly could have brought them too, maybe even worse than the V-E-T! However, as soon as you leave, most dogs will do a complete 180. They whine and cry as you walk out and down the steps. As soon as you are out of sight, the fussing stops, they turn to look at us, and they say “Hey! Hi! How are you?! I missed you!”

There is a small group of dogs who don’t have this turn around though. They might not fuss quite as much as when you are in the lobby, but they still act quite nervous even though they have been in to see us a dozen times. What do we do with these Nervous Nellies?

Well, we treat them much the same as we do every other dog! Nervous dogs need to learn to have confidence in themselves and in the world around them. Many times a nervous dog is not one that has been abused or had a bad experience with a groomer in the past. It is a dog who has been under-socialized. They didn’t get key experiences at the right times during their development. Or it could be that they suffer from chronic anxiety and depression just the same as many humans do. By not coddling them, cooing at them, and baby talking them, we can slowly start to help them know that grooming is no big deal!

Wait. Why no baby talk and extra cuddles? Isn’t that going to help the dog feel more secure?

Yes and no. There is no hard and fast answer. For some dogs, and extra snuggle will make them feel safe and sheltered. Other dogs will feel restricted and trapped. High pitched baby talk can have a similar effect. Some dogs will react positively because it is something they are used to at home and associate with good things. Others might associate high voices with small children which might make them even more nervous. Some dogs will also view this sort of treatment as a positive reward for acting fearful. They shake, they get extra attention. They cry and jump at their mom’s ankles, they get picked up and snuggled. Dogs are incredibly smart and can very easily manipulate humans into giving them what they want! While it is not entirely possible to reinforce the fear the dog might be feeling (rewarding fear does not make for a more fearful dog), rewarding the behaviors does mean that the dog will likely continue showing them!

Nervous dogs will always be handled with care and consideration. If they react in a truly nervous manner to anything such as the clippers being turned on, their feet being picked up, or even the grooming loops being put over their head, we step back and modify what we are doing. Nellie hit the roof when we turned on the clippers? We turn them off, distract her with a few pets and ear rubs, then turn the clippers on further away while also giving her positive attention. Now the clipper noise can be associated with good things like ear scratches! We might turn the clippers off and let Nellie sniff them, showing her that there is nothing to be scared of before moving them away and turning them on again. After a few repeats, most dogs will figure out that there is nothing to worry about. If Nellie tries to yank her paws away from us, we hold them gently while talking softly to her. We rub and massage her paw. As soon as she stops pulling, we let go and tell her she is a good girl. We don’t want to teach her that yanking away fearfully is going to give her what she wants. We want her to know that calm behavior is better! If putting her head through the loops causes her to panic, we will pick her up for a moment until she calms down and then put the loop over her while we hold her. She gets the reassurance she needs while we can put on the needed equipment to keep her safe.

Things like the bath and dryer can be hard for even the most well adjusted dogs. Being nervous by nature, Nellie is likely to have problems with one or both of them! We adjust the water temperature, pressure, and sprayer settings until we find something she will tolerate. It could be the shower setting and warmer water or the soaker setting with cooler water. If it takes an extra minute to rinse her because she doesn’t like higher water pressure, so be it. We can always start low and raise the pressure slowly until it is at a rate that makes it quicker and easier to wash her coat. Nerves for the dryer can be reduced by placing cotton balls in her ears, wrapping her head in a happy hoodie, using only one dryer engine, or just not using the dryer at all! While the high velocity dryer makes drying faster and makes the final groom look better, if Nellie is that nervous and fearful about it, we will just skip that step. We can let her dry in a kennel with a fan or kennel dryer and then fluff her up with our smaller stand dryer before her final cut.

Speaking of kennels, what if Nellie hates to be kenneled? What do we do then? Again, there are a few options we will try. First of all, we have two main types of kennels we use. One is the kennel bank which has solid sides, top, and back with a wire grate floor. These kennels have wire front doors so the dogs can see out but not to the sides and back. Some dogs prefer these as they feel safer and more secure in a “den.” The second type of kennel we have is wire crates. These are the crates with a solid tray on the bottom but open wire sides and tops. Some dogs feel better about being able to see all around them so they know what is going on. If we put Nellie in a wire kennel and she panics, we might try placing her in the kennel bank just to see if she feels better. Some dogs like to have a towel to sit on. We can arrange that too. If neither of those options work, depending on the day, we can try placing her in an exercise pen in the grooming area with us. This is made from just wire panels. It is larger than a kennel and has not top on it. Some dogs like it. Some dogs don’t because they are still enclosed. If none of these options work, we will talk to you about doing an express type groom where we groom Nellie straight through without stopping. This type of groom only works if she accepts either the HV dryer or the stand dryer though!

A nervous dog might also benefit from being groomed on a quieter day. While we cannot ever guarantee what days will be quiet and which days won’t, we can at least make more of an effort to not book dogs we know to be barkers on days with dogs we know to be nervous. In other words, we will make an effort to try! If Nellie’s appointments are pre-booked, it will be even easier to control who is there with her. She might benefit from being the first dog of the day or one of the last. We will always make the effort to figure out what works best for her!

While we modify our techniques for each dog, we will always make an extra effort for nervous dogs. We want them to know that the grooming salon is nothing to be worried about. They might take a little extra time, require a few extra breaks, or even require frequent, short visits to get used to it all, but we will always make every effort to help them feel happy and confident through the entire process!

No Sedated Dogs!

We have all heard of That Dog. The one that maybe lives next door and never has a very pretty hair cut. The one that gets way too long before being shaved way down. The one that screams bloody murder for being brushed. The one that turns into Cujo when it’s nails or feet are touched. That dog that has been kicked out of every salon in the area and now must go to their vet twice a year for a fully sedated groom. We might have thoughts like “Well the groomer clearly didn’t try hard enough,” “All dogs can be trained!,” or “You just need to find the right groomer!”

The truth is that by the time a dog is to the point of a sedated groom, the groomers have tried many, many, many times. They have tried different times, different techniques, different frequencies for grooming. They have tried using different tools. They have tried getting assistance. They have tried grooming when there are no other dogs in the salon. They have tried having their coworker groom the dog since sometimes dogs and people just don’t click for many reasons. If they are a good groomer, they have likely tired more things than you can think of trying to gain this dog’s trust and find that one magical key to getting them groomed. And while most dogs can indeed be retrained for grooming with time and patience, many will also need a little extra medical help in order to get there. That is where sedation comes in.

“Sedation” can be anything from a mood altering medication like Prozac to help lessen anxiety to Trazadone which, while it is an antidepressant, has the benefit of making dogs sleepy, to Acepromazine which can tranquilize an animal for 6-8 hours. Sedation can even include full anesthesia at the veterinarian’s office. It all depends on the dog. A dog who is just scared might benefit from the Prozac or Trazadone. A dog who is full on aggressive might need the Acepromazine or full anesthesia.

At TLC Pet Services, we have decided that we will not groom any dogs who take any prescribed medications for the sole purpose of grooming. If your dog takes Prozac on a daily basis for general anxiety, that is acceptable since you are likely to already know any possible side affects and can let us know about them. If your dog takes Tramadol for pain and they end up sleepy, we don’t want you to not give it, but we might ask you to ask your vet about changing the dose on a groom day to avoid the sleepies. Daily medications, even if they are or can be used for the purposes of altering moods and sedation, are okay as long as you let us know what they take, when they often take it, and any side affects you have noticed. We don’t want anyone skipping daily meds just to get groomed after all!

The reason we do not groom sedated dogs is safety. While many, many groomers out there will groom sedated dogs, the risks often far outweigh the benefits. Every dog reacts differently to drugs. Some dogs will seem sleepy and woozy but then snap and become extra violent, lashing out without giving any warning signs. They might loose any bite inhibition they have, resulting in worse injuries for the groomer or even for themselves. Some dogs will fight through the sedative, causing the unpredictable behaviors. They might suddenly start thrashing around, trying to escape from the grooming loops and table, resulting in injuries to themselves and their groomers. There are heavier sedatives out there that might be prescribed if others have not worked. These can cause the dog to be completely aware of what is going on but be unable to react to the stimuli. How scary would it be for you if you were terrified of a vacuum cleaner and someone then gave you a drug, waited for it to kick in, then started vacuuming around you? You are 100% aware of the noise and the sensation. You are still terrified. But, you can’t do anything about it. You are not likely to react well next time someone brings a vacuum near you while you aren’t sedated!

Without professionally trained staff and equipment to monitor even lightly sedated dogs, we will have no way of knowing if your dog is staggering on the table because the medication is working or if it is because they are experiencing a medical emergency. The signs of a heart attack, seizure, or breathing problem might be reduced or not even present because the sedative is masking them. By the time the signs are clear, it might be too late for your pet. Even if we are fortunate to see the signs early on, we still have to rush your dog from the salon, to our cars, and then to the nearest vet who can help us. It will take a minimum of 5 minutes to get to the vet. Those 5 minutes could mean the difference between a healthy recovery and one with complications or even the death of the pet.

Even if your pet does not experience a medical emergency under sedation (which is most likely to be the case), their behavior can be a challenge. A sedated dog is a wobbly dog. They sway and stagger. They might randomly fall over. They move unpredictably. It is much more likely that your dogs is going to step into our clippers or shears and receive an accidental nick or cut. They might end up with bumps and bruises from accidentally staggering toward the edge of the table and stepping off. It is much, much harder to achieve a decent groom on a head that is always lolling to one side or the other. It is also much, much more dangerous to groom a lolling head as an eye might suddenly be where the shears are supposed to be!

So what should you do if your pet needs sedation for a groom? Talk to your vet! Not every office will provide sedated grooming but they will likely know which offices in the area do. Depending on how bad the dog is for grooming, some vets will provide fully sedated shave downs even if they do not provide regular grooming services. They are not pretty grooms but they are functional!

We never want to reach a point where we have to dismiss your dog from our salon. It causes us as much distress as it causes you! However, if we ever tell you that you need to talk to your vet about a sedated groom, please remember that we have your pet’s best interest at heart. We want them to be safe and happy. We hope that with time, effort, and retraining, they can reach a point where they can come back to see us in the future!

(Hypothetically) There Has Been An Emergency! This Is What We Will Do For Your Pet!

You brought your pup to the groomer. You expect to get a call in a few hours telling you Prince is all ready to come home. Instead, you get the call no one wants to hear or even make: there has been an accident.

We strive to be the safest salon there can possibly be. We take great care and caution when working with your pets. After all, these are little living beings with their own thoughts, feelings, and moods. Bad days can happen to pets just as much as they can happen to people. We pay close attention to their moods and feelings so we can anticipate how the groom is going to go and if Prince needs a few extra breaks on any given day.

In the event of an emergency, there are certain steps we will take to ensure Prince gets the correct care. First of all, the injury will receive a fast assessment. Is anything bleeding? How severe is it? Is it a scratch on the surface in a sensitive area? Is it a small nick on a mole or wart? Was there already a scab we accidentally opened up? Or is it a fresh, deep cut? Is there any injury at all or has Prince simply collapsed? Is he having a seizure? Is he not breathing? What is wrong?

As with humans, there are some minor injuries that require only a band-aid and monitoring. A quicked nail hardly bothers most dogs and can easily be “fixed” with stypic powder AKA Quick Stop or even cornstarch or flour at home. A weeping wart is a skin issue that can open easily. Sometimes they soften and open in the bath tub. Sometimes they open just by the dog bumping them on something! These generally require no more than a quick cleaning and time to scab over before we continue grooming. (If you know of any bumps or warts on your pet, feel free to remind us of where they are and definitely let us know about any new ones you find so we can watch out for them!) Much like a weeping wart, a pre-existing scab can sometimes soften and fall off during the bath, leading to possible redness or even bleeding. Sometimes, a small scratch on a spot of dry skin or in a sensitive area can look horrible but in reality just needs a little time to settle down. We are not vets nor do we pretend to be! When it comes to minor lumps, bumps, dings, and pre-existing wounds, we will always advise you of what we found and let you know how we would proceed with our own pets. Should you feel that you want a vet’s opinion on the matter, we will be happy to help you with that as well. Remember, we will never, ever hide anything from you nor will we ever lie about it. If we caused a minor scratch on Prince’s belly because he zigged and we zagged while combing him, we will own up to it and let you know! If the wart above Prince’s eye started oozing in the tub again, just like it has done every other time he has been in, we will still let you know. If we found a bump with a small scab on his neck under his collar area during his blow out, we will let you know and even show it to you if we can find it again.

If the injury is something more serious, a cut caused by the shears or clippers, an accidental poke to the eye with a slicker brush, or even a quicked nail that will not stop bleeding, fast action is required. We will not hesitate to wrap a bleeding injury in a clean towel and whisk Prince away to a vet’s office. We keep a small travel carrier in the back atop our kennel bank. It is easily accessible in even the most dire emergency. Prince will be placed in the safety of the carrier before heading straight to one of our own personal vehicles. Larger dogs will be leashed to the seats in our vehicles to prevent any escapes. We have worked hard to build a relationship with several area veterinarians. These are vets we take our own pets to as well as local vets who have offered to help us whenever we need them.

We will do the same thing if Prince appears to be suffering for any medical condition. If he has collapsed and is not breathing, we will rush him to the vet as fast as we safely can. If he appears to be having a seizure that shows no signs of stopping, we will rush him to the vet as fast as we safely can. If he is having a hard time breathing, standing, if he appears to be “loopy” and out of it. Anything out of the ordinary, Prince will be rushed to the vet.

We will call you immediately using your primary contact, your secondary contact, and even your emergency contact numbers. In fact, as soon as one groomer is aware of the problem, the other will be calling first a vet to notify them of the situation and then you, the owners, will be called. We will leave a message at each number but we also will not stop trying to reach you until we either get you or we reach someone who knows where you are. We will stay at the vet with Prince until you arrive. If you or someone you know is unable to go to the vet to be with Prince, we will stay with him. If the vet says Prince needs to stay in their care for a little while until you can pick them up, we will update you and either wait for you at the vet’s office if you want us to or return to the salon knowing that Prince is in the best possible care. If you cannot get there and the vet says Prince is okay to go home, we will update you and bring him back to the salon with us.

Have you noticed the certificate on the wall by the door? Our owner, Stacey, is certified in pet first aid and CPR! Every two years, she completes a course and renews her certificate, making sure she is up to date with any new information out there so you can be confident that Prince is safe in her salon. This summer, Jess will also be earning her certificate! We feel that keeping up to date with this type of learning is, though not mandatory in the industry, essential for any and all personnel who work with and around animals. Should we ever hire another groomer or bather, they too will complete courses and earn their certificates if they do not already have one. By taking hands-on learning, you can be sure that we have practiced the skills needed in the event of an emergency.

How about the framed posters above our leash holders? Have you noticed those? Wonder what they are? These posters are basic first aid reminders. In the event of an emergency, these posters hold vital information on how to do certain things such as help a dog who is choking, the steps for CPR, how to make an emergency muzzle, and even how to recognize and stop various types of bleeding. While our CPR and first aid certification training covers these topics and more, Stacey feels that the reminders need to be there for everyone to see just in case. We all forget things sometimes, especially when we are stressed! These posters are small reminders about how to help the pets in our care should we ever need to.

Please know that even a minor incident like quicked nails can upset even the most battle hardened groomers! We never want anything bad to happen to any pet left in our care. Accidents make us feel like we are the worst groomers on the planet. They can make us question our entire career path. When I say we feel awful, it hardly describes the sinking, horrible feeling. If we have had to rush your pet to a vet for any type of an emergency, even one not caused by a groomer, we are likely to be crying and feeling just as low as we can possibly feel!

As always, if you ever have any questions about any of our emergency protocols, about who we would take your vet to in case of an emergency, or how we might handle a specific emergency, please do not hesitate to ask! We take great pride in what we do. We always want you to feel comfortable with us and our salon!

The Importance of Training

Today’s post is an important one but it will branch away from grooming just a little bit. While we are a grooming salon, both Stacey and I have worked in other aspects of the pet care industry. We have seen how these different aspects affect a dog in the grooming salon so every now and again, we will drift ever so slightly away from purely grooming to other topics related to pets.
Today I would like to talk a little bit about training. Not grooming training but training in general. There have been many, many movies in the last few years starring gorgeous and well trained dogs. Lady and the Tramp, Togo, Max, A Dog’s Purpose, A Dog’s Way Home, and Alpha are just a few recent titles. There is no question that we love our dogs in all aspects of our lives, including our entertainment! So much so that there is even a website called “Does The Dog Die?” which allows you to see if any animals are harmed in the plot of a movie in case you tend to get super upset about those things! We are also very fortunate to live near Purina Farms where you can go watch all manner of dog events from breed specific shows to agility trials to herding trials and even the Purina Incredible Dog Challenge!


When we watch these highly trained canine actors and athletes, it is only natural to think, “Wow! I want my dog to be just like that!” I, myself, have long dreamed about having a dog or dogs capable of doing agility, dock diving, barn hunt, bikejoring, carting, and even antler hunting. Watching these dogs then looking at the dogs we share our homes with, it is also very common to think, “Well. You will never be like that,” as Rex runs across the living room with yet another one of your hiking boots or yesterday’s mail!

The good news is that while Rex might never live up to the image of Diesel, the dog who played Togo in Disney’s recent movie of the same name, it is entirely possible for Rex to still be a very well rounded dog! Even Diesel had to start somewhere. It all starts with basic obedience training!


As a former trainer, I can tell you that basic obedience is far more than Sit and Stay. Yes, your dog will learn basic skills like leash walking, sit, stay, come, drop it, and leave it in most classes but this learning is having a far greater affect on your dog than you might realize. These skills seem so easy to us but they are giving your dog a huge confidence boost! Most dogs love to make their people happy. When you have that “Ah ha!” moment and your dog sits on cue, you are excited and happy which in turn makes your dog happy! You are happy because suddenly your dog is paying attention to you and doing what you ask! What happens when you are happy with your dog? You interact with them more! Maybe before classes you were afraid to take them for a walk beyond your own neighborhood. Maybe you were too worried about their lack of attention to you to take them on a hike. The thought of going someplace like Buchheit, Lowes, or Home Depot (all of which are dog friendly!) was just terrifying! Now YOU also have the confidence to take your dog out into public, exposing them to a bigger world and thus making them more confident individuals.


If you can, it is always worth going beyond Level One classes. Most trainers will start with the bare basic necessities like the sit, stay, and come which are skills every dog needs in their every day lives to keep them safe. Beyond that, they might offer workshops on advanced leash walking techniques. There might be a Level Two class where you start learning to add distance to cues. Progressing to a Level Three is usually a prep class for a Canine Good Citizen test. This test is offered through the AKC. Passing the test means your dog is a well rounded canine citizen who is reliable in a variety of situations. They can then progress to passing the advanced levels, Community Canine and Urban Canine Good Citizen. Is it necessary to take your dog’s training to this level? No. Is it fun and rewarding to see your psycho little nut of a puppy train through all the levels and turn into a well rounded adult dog? Yes!

So what connection does basic obedience have with grooming? Why is this a subject we feel is important? It isn’t just because training still has a huge spot in my heart! It isn’t because my poor, long suffering Shaak Ti ends up trying thing after thing after thing because I want to. (Don’t worry. She loves trying and learning new things! Except Barn Hunt. Rats are apparently scary. She didn’t like that. She is never pushed into anything she doesn’t want to do!) Training and trying new things helps your dog gain confidence. Nervous dogs blossom. Shy dogs start to come out of their shells. Over the top energetic dogs learn self control. Uninterested dogs suddenly start paying attention. On the grooming table, a dog who has had training will be more likely to understand that something is expected of him and he needs to be patient while he figures out the process instead of freaking out and jumping around. A dog who has had training is more likely to calmly accept something different. They tend to adopt a curious yet Been There, Done That type of attitude. Does it mean that every Canine Good Citizen will automatically love and accept every part of the grooming process? No! Shaak Ti still hates having her feet messed with as a result of both just not caring for it and a painful foot injury. However, instead of struggling to get away, she whines a bit, maybe pulls the foot that got injured away a bit, but accepts that it will happen and be over soon.


Age doesn’t matter either. At the age of 7 years old, Shaak Ti is now learning to pull a wagon. She has also learned to run with a Kickbike scooter recently and will soon learn to run ahead and pull it (hopefully). If you got a puppy for Christmas, now is the prime time to start that basic training. If you adopted an older puppy or dog recently, even if they seem to know their basics already, that class will help you form a strong and lasting bond. There are even classes to teach tricks. Classes for competing in Rally Obedience. Classes for Dock Diving, Agility, and more. Training doesn’t have to just be sit and stay! Get out there with your dogs! You have nothing to lose and everything to gain even if you just stick with the basics!

Honestly? Just Be Honest!

Honesty. It is something we have briefly covered before on our

Facebook page but I would like to take a moment to go a little more in depth about why honestly on both sides of the grooming table is absolutely vitally important. 


Have you ever taken your dog to a groomer and asked how they did? Maybe you were told “Oh they were great!” However, in the back of your mind, you have doubts. How could she be great for the groomer when at home she panics at the sight of a brush? Or, you were told she was a perfect angel by one groomer but the next groomer tells you “Well, she certainly didn’t appreciate her brush out and she did fight a little for her nail trim but we made it through! She just needs a little training!” How can that be? Her last groomer never said anything about her being naughty! Which groomer isn’t telling the truth?!


There are a few reasons why some groomers are 100% truthful and others are not. Maybe the first groomer is afraid that if she tells you the truth about your dog, you will not come back. Maybe she doesn’t think the behaviors are anything to worry about. Maybe she wasn’t actually the one who groomed your dog and doesn’t know the whole truth. The second groomer might have less tolerance for naughty behaviors. She might have a different background and can see that with just a little extra effort on training, your dog will learn that brushes aren’t scary and nail trims are not the end of the world. She wants you to know so you can work on things at home. Maybe she has a medical condition such as a bad back or a bad shoulder that means a little naughtiness from more than one dog ends up hurting by the end of the day. Grooming is a very physically demanding job after all! Little aches and pains can add up in a big way after a few days of less than perfect dogs! But we push through because we love what we do.


In this case, are either one of these groomers really lying to you about your dog? Not exactly. Could the first groomer be a little more open? Yes, but again, she might have a different opinion than the second groomer.


What can you expect from us at TLC Pet Services as far as honesty goes? Honesty! We will let you if your dog is wiggly and wormy, squiggly and squirmy. We’ll tell you if they hate the brush out or the bath or the blow dryer. We’ll let you know if they jump around and require two people for nail trims. We will also let you know if they love the bath, love the dryer, hand over their paws willingly for nails. We want you to know exactly how your dog does for grooming so you understand why we book them the way we do. If Toby needs two people for nails, we have to book him on a day when we know both groomers will be in. If Sammy is nervous around other dogs, we want you to know that we need to book him either first thing in the morning so he can get in and out, later in the day when the other dogs have left, or on a day when we know there will only be quiet, well mannered dogs in the salon. We want YOU to be part of that process and we want YOU to understand why. We will never sugar coat behaviors even if other groomers have in the past. 


Honesty is a two way street. While we promise to be completely honest with you, we also need you to promise to be completely honest with us. If you know your dog has any problems at all, be they grooming related or not, please let us know. Even though we are a women owned and operated company, there are times when we might have a male coming in to do a minor repair. Our husbands might stop by to give us a hand with something. If your dog doesn’t like men, it is helpful to know just in case! If they are scared of storms, we can keep a close eye on the weather leading up to their appointment. Thunder is very loud in our salon! If they are terrified of dogs bigger than they are or smaller than they are, it helps us know how and when to book their appointments.
If your dog has ever been dismissed from a salon, we need to know why. Does this mean we will not groom them? No. It simply means we will have to approach things differently and be prepared. Where they simply too loud and stressed in the kennel? We can try an express type service where they get groomed straight through and sent immediately home. Were they a safety concern during their bath because they flail around? We can try taking a different approach by tethering them differently, using a different setting on the hose, or even taking a bucket and cup approach if we absolutely have to. Did they bite or try to bite their last groomer? What for? We can evaluate their behavior while being prepared for their reactions.


Even things like medical concerns need to be disclosed with open honesty. Arthritis, hip and back problems, collapsing trachea, lumps and bumps, past injuries, allergies and even separation anxiety can make a difference in the grooming process. While every dog is handled with gentle kindness, if we know your old poodle has arthritis in his hips, we will make every effort to handle his hind quarters as little as possible and as comfortably as possible. If we know your Jack Russel Terrier had a gash that required stitches on their shoulder six months ago, we can be careful brushing that area since it might still be a little tender or odd feeling. 


If you are at all worried that disclosing something might mean we automatically turn your dog away, please don’t be! While there may be times when we feel that we are not the best groomer for your dog or that a certain medical condition means they might be safer being groomed at a veterinarian’s office, we will openly discuss all concerns with you. Many times we will be willing to give your dog a chance as long as they are within our weight limits. We have no problem trying as long as you understand that we might not complete the full groom before calling for a pick up.
So please be completely honest with us. Let us know about that dental last week. Or the limp after she chased a rabbit. Or the fact that she didn’t like Uncle Bob over the holidays. We will always be honest with you and your honesty with us only helps!